Community Manager

Who You Are:

You are a passionate community builder who excels at engaging, nurturing, and growing online user communities. A natural connector, you thrive in creating collaborative spaces and driving meaningful engagement through strategic initiatives and high-quality content. Tech-savvy and adaptable, you bring expertise in helping customers succeed, managing affiliate programs, crafting compelling copy, and designing visuals that showcase community achievements. Both a strategic thinker and hands-on executor, you’re skilled at building community experiences while providing timely, accurate insights on Your Data Playbook’s tools and resources.

The Opportunity:

As the Community Manager at Your Data Playbook (YDP), you will spearhead our community-building efforts, focusing on user engagement, affiliate relationships, and fostering brand loyalty. You’ll serve as the bridge between our users and the internal team, shaping a thriving, value-driven community while providing actionable insights to improve our products and services.

Who We Are:

At Your Data Playbook (YDP), we believe data is the most valuable asset of the 21st century. Our mission is to unlock this potential and deliver meaningful growth for eCommerce entrepreneurs worldwide.
We empower entrepreneurs by transforming their data into actionable intelligence, enabling them to identify and prioritize the most impactful opportunities for growth.
Join us in creating a future where harnessing data fuels success for every entrepreneur.

What You'll Do:

• Develop & Implement Community Strategy: Craft and execute a community roadmap to activate, engage, and retain members, aligning with YDP’s broader goals.
• Create & Curate Content: Develop engaging posts, resources, and visuals, including customer wins, tutorials, announcements, and product updates.
• Manage & Grow Affiliate Relationships: Support affiliates in our partner program, to ensure they have everything they need to win and stay motivated.
• Engage & Moderate: Actively moderate community channels (e.g., Facebook, email), address inquiries, and foster engagement by showcasing customer wins and connecting members to resources.
• Provide Product Support: Gain expertise in YDP’s tools to answer member questions and resolve concerns promptly.
• Gather & Share Insights: Continuously collect feedback and share insights with internal teams to improve products and services.
• Cultivate Community Culture: Build an inviting, authentic, and collaborative environment that aligns with YDP’s values.
• Measure & Report Success: Track community health metrics, analyze data, and provide regular reports to the team.

Must-Haves in a Candidate:

• Proven experience in building and managing online communities, ideally within SaaS or B2B environments.
• Outstanding verbal and written communication skills, with the ability to craft engaging content and storytelling.
• Strong customer advocacy and community-first mindset.
• Cross-functional collaboration skills to align community efforts with marketing, product, and business objectives.
• Excellent organizational and project management skills, with strong attention to detail.
• Empathy and interpersonal skills to create a welcoming and supportive environment.
• Technical proficiency with online community tools and platforms, and the ability to learn new tools quickly.
• Experience creating engaging copy and visuals for posts and resources, maintaining a cohesive brand voice.
• Willingness to master YDP’s tools to provide accurate and timely member support.

Nice to Have in a Candidate:

• Experience with B2B or SaaS communities.
• Previous affiliate or partner management experience.
• Strong analytical skills to interpret community data and metrics and drive continuous improvement.
• Background in customer success or event management.
• Familiarity with eCommerce challenges and opportunities.
• Knowledge of YDP tools and platform features.

Details:

• Job Type: Full-time/Part-time.
  
• Location: US, Panama, Remote.
• Salary: Competitive and dependent on experience.
• Benefits:Opportunities for growth and shaping the company’s future.